Frequently Asked Questions

Order & Payment

How do I place an order?

Click on a Product Photo or Product Name to see more detailed information. To place your order, choose the specification you want and enter the quantity, and click Add to Cart. Before clicking Proceed to Checkout, please check your Order Details carefully. After that, you will need to fill in both billing & shipping details, choose the applicable shipping & payment option. If you have any special request, please fill in the order notes at the bottom page. After confirming all of your order details are correct, click Place Order to the Payment page.

Will I receive any order confirmation after payment done?

Yes, a confirmation email will be sent upon completed payment to your registered email.

How to check my order status?

You may go to My Account > Orders to check your order status.

How to track my order?

You may first click the lock icon at upper right corner of our website, then go to Orders tracking > input tracking number > track. 

What payment methods are accepted?

We accept all credit / debit cards, Malaysia online banking (FPX), assorted e-wallet such as Grab Pay, Boost Pay, Touch N Go, Mcash, Maybank QR Pay as well as Atome Pay which support buy now pay later function with 3 instalments but 0 interest charged.

My Account

What do you do with my information?

Any personal information you disclose to us is handled with the strictest confidence in accordance with our Privacy Policy.

I forgot my password, what should I do?

You may click Lost Your Password to reset. Please check SPAM mailbox if necessary for password reset email.

Do you allow guest checkout?

Yes, you can still checkout without register as one of our members. However, you are encouraged to become our member so that you can check your order status as well as have your purchase history saved for future reference.

Shipping & Delivery

How do you charge for shipping & delivery?

Our delivery fee depends on weight and area. You may refer to our Delivery Information for more details. Please bear in mind that our shipping fee is not refundable in any circumstances.

Do you ship internationally?

Unfortunately, we only ship within Malaysia at the moment.

How should I track my order shipping status?

You will be giving a tracking number by email* after your order has been processed or you can log in to our online store and find it at My Account > Orders. You may use it to track online.

*Please check your SPAM mailbox if necessary.

Why I don't see any shipping option during my checkout?

Some of our products are strictly prohibited to certain area due to shipping prohibition. In that case, you will not be able to find any shipping options if the product is restricted to your preferred area.

I am Miri local, do you offer any door to door delivery after purchase?

Yes, we do provide fee-based delivery service for Miri locals with purchase below RM100. To know how and more details, please see our Delivery Information and find (6) OTHERS, No.3.

How long can I receive my parcel?

For West Malaysia customer, please allow 4 – 7 working days of delivery period.

For East Malaysia customer, please allow 2 – 5 working days of delivery period.

Actual delivery time will depends on our designated courier company, POSLAJU.

Cancellation, Refund & Return

Can I cancel my order?

Unfortunately, no. We do not accept any cancellation requests. Please be sure to double confirm your order before placing an order at our website.

How should I do to return an item?

To return, please kindly contact our customer service at 0164404363 or email us at [email protected]. Please tell us your return reason such as what kind of manufacturing defect you have had on your product as detail as you could.

To bear in mind that we do not accept any return or exchange requests unless the item you purchased is defective. 

To know more details, please check our Terms and Conditions, Return & Refund section.

Do you bear the shipping fee for return for non Miri locals?

We only bear 1 way of shipping fee which send back the replacement to you. But before the replacement, shipping fee for claimable product that send to us, customer will need to bear the shipping fee by yourself.

To know more details, please check our Terms & Conditions, Warranty & Repair section.